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Privacy Policy for your Malaysia account

Your account data, device checks, cookie choices and Touch 'n Go, GrabPay, Boost dan FPX transaction records are covered here before you open an account.

Account data handlingCookie choicesTouch 'n Go receiptsPrivacy request route
malaysia333 Privacy Policy for your Malaysia account
CONTACT ROUTES

Privacy contact routes for your account

Privacy questions should reach the team that can view your account history and identity checks safely. For that reason, we may ask you to contact us from the registered email address or through the logged-in help centre. If a request involves wallet records, we may also ask for the relevant receipt time and payment method, such as Touch 'n Go, GrabPay, Boost dan FPX.

Team online

Logged-in help centre

Use the help centre after signing in when your request concerns account data, device records or wallet history. This lets us match the request to your profile without asking for extra documents too early.

Email privacy request

Email us from the address linked to your account if you need access, correction or deletion checks. Include your username, request type and the date range involved, but do not send card or bank passwords.

Payment record query

For privacy questions tied to Touch 'n Go, GrabPay, Boost dan FPX, share the transaction time and reference shown in your wallet app. We use those details only to locate the related account record.

DATA PRACTICE

Data care across wallet and lobby

We keep privacy work close to the systems that create the records. Login events, cookie settings, game-session references and wallet entries are handled with access controls, staff permissions…

Account data

We collect the details you submit when opening and maintaining your account, including contact data and login credentials.

Cookie controls

Cookies help remember session status, language preference and security checks.

Security checks

Device type, IP signals and login timestamps help us detect unusual account access.

Wallet records

Touch 'n Go, GrabPay, Boost dan FPX references are stored to reconcile deposits, withdrawals and account balance queries.

Retention periods

We keep personal data only for account operation, support history, legal record duties and dispute handling.

Request handling

You can ask to access, correct or erase eligible data.

Privacy questions for Malaysia account holders

These answers explain how the policy works when you manage your account, use local payment methods or contact us about data rights. They are written for everyday account use in Malaysia, not legal theory. If your request involves a specific record, send the details through a secure contact path so we can trace it properly.

We collect the details you provide, such as contact data, account credentials, support messages, device signals, login records and wallet references. We also collect cookie data needed for session safety and site performance checks.

We keep transaction references so deposits, withdrawals, balance queries and disputes can be matched to the correct account. These records also help us meet record duties and investigate payment activity reported through support.

Yes. Contact us from your registered email or logged-in help centre and state that you want account data access. We may ask for identity checks before sharing records to protect your account.

Send a correction request through the help centre or registered email address. Tell us which field is wrong and provide the correct detail, then we will check ownership before updating eligible records.

You can request deletion of eligible data. Some records, such as wallet references, dispute files or legal records, may need to stay for a required period before we can delete or separate them.

We share limited data only when needed for hosting, payment checks, fraud screening, messaging or support tools. Partners are expected to handle the data for those tasks and not for unrelated use.

Cookies help keep you signed in, remember basic preferences and detect account safety issues. You can manage browser cookie settings, but blocking required cookies may stop parts of the account area from working.